TERMS OF USE AND SERVICE

1. General Provisions

Gems Box is a website and online platform that may provide the following services:

• online sale of minerals, crystals, stones, and other products,
• online ordering of products,
• organizing payment and delivery,
• users' personal accounts,
• a mineral exchange platform,
• a blog and informational materials,
• the ability for users to publish content,
• other related services.

Gems Box has the right to change, add to, or discontinue individual services of the website at any time, as necessary.

2. User Registration and Personal Account

Registration may be required to use certain features of the website.

The user undertakes to:

• provide accurate and up-to-date information,
• keep their account password confidential,
• not transfer their account to another person,
• not use another person's account,
• immediately notify Gems Box of any unauthorized use of their account.

The user is responsible for actions carried out through their account, unless otherwise provided by applicable law.

Gems Box has the right to temporarily restrict or terminate access to an account if there are grounds relating to a breach of these Terms, fraud, abuse, or a security threat.

3. Information About Products

Gems Box strives to present the most accurate possible information about products on the website, including:

• the product's name,
• type,
• origin, where known,
• dimensions,
• weight,
• photographs,
• description,
• price,
• available quantity.

In the case of natural minerals and stones, each specimen may have differences in natural color, shape, structure, internal fractures, inclusions, and other characteristics.

A product's photograph may differ somewhat from the actual product's color due to lighting, screen settings, or the conditions under which it was photographed.

4. Prices

The prices indicated on the website are shown on the relevant product's page.

Gems Box has the right to change product prices at any time.

A price change does not affect an order that was properly confirmed before the price change, except where the order is cancelled on grounds provided for by law or these Terms.

If an incorrect price is shown due to a technical error, Gems Box has the right to contact the buyer and offer to confirm the order at the correct price or to cancel the order, in accordance with applicable law.

5. Placing an Order

Adding a product to the cart does not by itself mean that the product has been finally reserved for the user.

An order is considered accepted/confirmed from the moment Gems Box confirms the order, or when this is provided for by the website's relevant order process.

When placing an order, the user must provide correct information, including:

• first and last name,
• phone number,
• email address,
• delivery address,
• city and country,
• data necessary for payment.

Where an order cannot be fulfilled or delivered due to incorrectly provided information, the user may bear responsibility, to the extent permitted by applicable law.

6. Order Cancellation

The user may request cancellation of an order if the order has not yet been handed over for delivery, or if cancellation is permitted by applicable law and Gems Box's return terms.

Gems Box may cancel an order if:

• the product is not actually available,
• a technical or pricing error is discovered,
• the order's information is clearly incorrect,
• there is a suspicion of fraud or abuse,
• fulfilling the order is impossible for objective reasons.

7. Payment

Gems Box may offer various payment methods available on the website.

Payment may be processed through third-party payment services.

The user must pay the stated amount for the order in accordance with the applicable payment terms.

If payment is not confirmed or not made, Gems Box may not fulfill or may cancel the order.

Payment card data may be processed by the relevant payment service provider, in accordance with that organization's terms.

8. Delivery

Products are delivered under the delivery terms stated on the Gems Box website or available at the time the order is placed.

Delivery time may depend on:

• the delivery address,
• the delivery method chosen,
• the delivery service,
• the size of the order,
• non-working days,
• other objective circumstances.

Gems Box is not responsible for delays caused by a third-party delivery service where Gems Box has fulfilled its own obligations and applicable law does not provide otherwise.

9. Product Returns and Compensation

The return, replacement, or refund of a product is carried out in accordance with Gems Box's separate Return and Compensation Policy and applicable law.

Where a product is returned, it may be required to be returned in a condition that meets the applicable requirements for returns.

Special return terms may apply to certain products, where permitted by law.

10. Mineral Exchange Platform

Gems Box may provide users with the ability to exchange minerals with one another.

A user may publish a mineral they wish to exchange and receive offers from other users.

An exchange listing may include:

• the mineral's name,
• photographs,
• a description,
• dimensions and weight,
• the city where it is located,
• the country,
• the desired exchange terms,
• other relevant information.

11. Nature of the Exchange Transaction

Gems Box provides a technical platform through which users can find one another and offer to exchange minerals.

As a general rule, Gems Box is not the owner or seller of the minerals being exchanged and is not a party to the exchange between users, unless expressly stated otherwise for a specific transaction.

The final terms of an exchange are agreed upon directly between the relevant users.

Users are advised, before exchanging, to check:

• the mineral's actual condition,
• whether the photographs are accurate,
• the dimensions and weight,
• its location,
• the exchange terms,
• the information provided by the other user.

12. Providing Personal Data During an Exchange

During the exchange process, users may provide one another with data necessary for communication, such as:

• a phone number,
• an email address,
• another means of communication.

Users must not use this data for:

• spam,
• unauthorized advertising messages,
• fraud,
• threats,
• harassment,
• other unlawful purposes.

13. Exchange Risks

The user understands that when exchanging with another user through Gems Box, the transaction may take place directly between the users.

Gems Box does not guarantee the authenticity, quality, origin, value, or completeness of the description of a mineral presented by another user, unless Gems Box has specifically provided such a guarantee.

The user should independently assess an offer before carrying out an exchange.

In the event of suspected fraud, misrepresentation, or another violation, the user may notify the Gems Box administration.

14. Prohibited Content and Actions

When using the website, it is prohibited to:

• publish false or misleading information,
• publish another person's personal data without an appropriate basis,
• use the website for fraudulent purposes,
• infringe the rights of others,
• publish unlawful content,
• use content that is offensive, threatening, or that promotes hatred,
• upload harmful software or code,
• attempt to gain unauthorized access to the website's systems,
• interfere with the website's normal operation,
• use automated systems to collect data from the website without authorization,
• create fake accounts for the purpose of misleading others.

15. Content Published by the User

Where the website allows users to publish photographs, comments, listings, or other content, the user is responsible for that content.

The user confirms that they hold the necessary rights to use the content they publish.

Gems Box has the right to remove or restrict content that violates these Terms, the rights of others, or applicable law.

16. Copyright and Intellectual Property

The design of the gemsbox.net website, its trademark, logo, texts, photographs, graphic materials, software, and other elements of the website may constitute the intellectual property of Gems Box or the relevant rights holders.

Without prior permission, the following are prohibited in respect of all or a substantial part of the website's content:

• copying,
• reproduction,
• distribution,
• sale,
• publication,
• commercial use.

Cases permitted by law are excepted.

17. Blog and Informational Content

Articles published on the Gems Box blog are intended primarily for informational and educational purposes.

Publications about minerals, stones, geological, historical, or other topics should not be regarded as professional expertise, or as medical, financial, or legal advice, unless expressly stated otherwise.

Information about natural minerals may be based on various sources and may change or be supplemented over time.

18. Website Availability

Gems Box strives to ensure the continuous and secure operation of the website, but does not guarantee that the website will always be available without interruption or technical faults.

The website may be temporarily unavailable due to:

• technical maintenance,
• updates,
• server-side issues,
• connectivity failures,
• cybersecurity incidents,
• other technical or external causes.

19. Limitation of Liability

The user uses the website at their own responsibility, to the extent permitted by law.

Gems Box is not liable for damages arising from the actions of third parties, technical failures, or other circumstances that Gems Box cannot reasonably control.

This provision does not limit any liability that cannot be limited or excluded under applicable law.

20. Third-Party Services

Gemsbox.net may use or integrate third-party services, including:

• payment systems,
• delivery services,
• mapping services,
• analytics systems,
• social networks,
• email services,
• hosting and other technical services.

The use of these services may be governed by the relevant service provider's own separate terms and privacy policy.

21. Termination of Account or Access

Gems Box may temporarily restrict or terminate a user's account or access to certain features of the website if the user:

• breaches these Terms,
• uses the website for unlawful purposes,
• provides false information,
• attempts to harm the operation of the website,
• carries out fraudulent or unauthorized actions,
• creates a risk to other users or to the website's security.

The user may contact Gems Box for an explanation of the reasons for restricting an account, where this is permitted in the given situation and by applicable law.

22. Privacy

The collection and processing of users' personal data is carried out in accordance with Gems Box's separate Privacy Policy.

The user may review the Privacy Policy in the relevant section of the gemsbox.net website.

23. Changes to These Terms

Gems Box has the right to amend these Terms of Use and Service.

The amended version will be published on the gemsbox.net website, indicating the date of the last update.

Continued use of the website after the publication of changes may be regarded as acceptance of the new terms, to the extent permitted by applicable law.

24. Governing Law

These Terms are governed by the laws of the Republic of Armenia, unless otherwise required by applicable mandatory legal norms.

Disputes arising between the parties may first be attempted to be resolved through negotiation and mutual agreement.

If a dispute is not resolved, it may be referred to a competent court in accordance with applicable law.

25. Contact Gems Box

For questions relating to these Terms, an order, an exchange, an account, or the use of the website, You may contact Gems Box using the official contact details listed on the gemsbox.net website.

Gems Box

Website: gemsbox.net

If the website lists the company's official legal name, address, and official email address, they should be included in this section.

26. Final Provisions

If any provision of these Terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.

These Terms should be read together with Gems Box's Privacy Policy, Return and Compensation Policy, Delivery Policy, and other relevant rules published on the website.